At indianbrother.in, we are committed to delivering high-quality digital services that not only meet but exceed client expectations. This Return & Refund Policy outlines the circumstances under which refunds may be considered for services purchased through indianbrother.in.

1. Service-Based Policy

Indian Brother offers customized digital solutions, including but not limited to digital marketing, branding, web development, and advertising services. Due to the personalized nature of these services, traditional returns are not applicable. However, we prioritize client satisfaction and offer refunds under specific conditions as outlined below.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

• Duplicate Payment: If you are charged more than once for the same service, we will issue a full refund for the duplicate transaction.

• Service Not Delivered: If we fail to deliver the agreed service as per the signed contract or defined scope of work, and after allowing a reasonable period to resolve the issue, a partial or full refund may be issued.

• Project Cancellation (Before Work Begins): If you choose to cancel your order before any work has commenced, you may be eligible for a full refund, excluding any applicable processing fees.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• The service has been fully delivered in accordance with the agreed scope of work.

• Project delays or dissatisfaction caused by client-side issues such as lack of communication or delayed feedback.

• Services involving third-party platforms or tools (e.g., Google Ads, Meta Ads) where expenditures are non-recoverable.

• Change of mind after the project has started or deliverables have been shared.

4. Requesting a Refund

To request a refund, please contact us via email at support@jsvdigitalmedia.in and include the following details:

• Your full name

• Invoice or transaction ID

• Service purchased

• Reason for the refund request

We will review your request and respond within 5–7 business days. Additional information may be requested to process your claim.

5. Refund Processing Time

Once approved, refunds will be processed within 7–14 business days and credited to your original method of payment. Processing times may vary based on your payment provider.

6. Policy Modifications

Indian Brother reserves the right to update or amend this Return & Refund Policy at any time. Changes will be posted on this page along with the revised effective date.

7. Contact Us

If you have any questions or concerns regarding this policy, please feel free to contact us:

📧 Email: support@indianbrother.in
📞 Phone: +91- 7710864159
📍 Address: Mumbai